General terms and conditions of business

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(1) This website (the “Site”) and/or the services, including any related mobile applications (collectively: the “Services”) and all offers and sales of products (“Products”) through the Site, are owned by Carouz LeatherManufacture UG (limited liability) and is operated by it (hereinafter also: “we”, “us” and “our”). These Terms and Conditions (“Terms”) set forth the conditions under which visitors or users (collectively: “User” or “you”) may visit or use the Site and/or the Services and purchase products.

(2) By accessing or using the Services, you accept and agree to be bound by the Terms. If you do not agree to all of the terms and conditions, then you may not access the site or use the services. Please read these Terms carefully before accessing our Site or using the Services or purchasing any Products. These terms and conditions tell you who we are, how we sell products to you, how you can cancel the purchase contract and what you can do if you have any problems.

(3) You represent that you are of legal age and have the legal authority, right and freedom to enter into a binding agreement based on these Terms and to use the Services and purchase Products. If you are a minor, you must have permission from your parent or legal guardian to use the Services or purchase Products.

Purchase of products
(1) The purchase of products is subject to the terms and conditions then in effect.

(2) If you purchase a product: (i) you are responsible for reading the item description in its entirety before making a binding purchase, and (ii) completing an order on the Site (by completing a checkout process using the “Order with Payment” button or a similar button) may constitute a legally binding contract for the purchase of the relevant product, unless these terms and conditions provide otherwise.

(3) By clicking on the corresponding button, you can select products from our product selection and add them to your shopping cart. Our prices are listed on the site. We reserve the right to change our prices at any time and to correct any unintentional pricing errors. These changes will not affect the price of products you have previously purchased. When you check out, you will be shown an overview of all the products you have placed in your shopping cart. The overview includes the essential features of each product as well as the total price for all products, the applicable sales tax (VAT)/value added tax (VAT) and, if applicable, shipping costs. On the payment page you also have the opportunity to check the products and quantities and, if necessary, change, remove or correct them. You can also use the editing function to identify and correct any input errors before you place your final, binding order. All delivery times stated apply from receipt of your payment of the purchase price. When you click on the “Order for a fee” button, you place a binding order to purchase the listed products at the specified price and shipping costs. To complete the ordering process using the “Order for a fee” button, you must first accept these conditions as legally binding for your order by clicking on the corresponding box.

(4) We will then send you a confirmation of receipt of your order by email, in which your order will be listed again and which you can then print out or save using the appropriate function. Please note that this is an automatic notification that only confirms that we have received your order. It does not indicate that we have accepted your order.

(5) The legally binding agreement for the purchase of the products is only concluded when we send you a declaration of acceptance by email or ship the products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method - and you choose this payment method for your order - in which a payment process is initiated immediately upon transmission of your order (e.g. electronic transfer or real-time transfer via PayPal, Giropay, Paydirekt). . In this case, the legally binding agreement is deemed to have been concluded when you have initiated the ordering process as described above using the “Order for a fee” button.

(6) The purchase contract can be in of the language chosen Language can be closed. After the contract has been concluded, the contract terms and conditions will be stored by us and you will then no longer have access to them.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. an email).

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

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Refund and return conditions in the event of cancellation

If you cancel this contract, we will refund to you all payments we have received from you of the delivery costs (with the exception of the additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us) , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

The following applies to goods that can normally be returned by post due to their nature:
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.

The following applies to goods that are returned: You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

 

Guarantee case

(1) General conditions
If your CAROUZ product develops a defect within the warranty period that is not caused by normal wear and tear or improper use, our warranty will apply. This only applies to defects that occur during normal use and when the care instructions are followed.

(2) Requirements for claiming the guarantee

In order to benefit from the warranty, the product must be regularly cared for and kept in good condition. Any tampering, such as removing seals or altering the original nature of the product, may void the warranty.

(3) Warranty period

The guarantee is valid for a period of 12 months from the date of purchase.

(4) Spatial scope

Our guarantee applies worldwide.

(5) Guarantor

Carouz LeatherManufacture UG (haftungsbeschränkt)
Meppener Straße 25
48155 Münster
E-Mail: support@carouz.com
Telephone: +49 1556 6637764

(6) Asserting warranty claims

To make a warranty claim, please contact our customer service within 30 days of the defect occurring. Show us your purchase receipt and, if applicable, the warranty card. The report can be made in writing or by email.

(7) Warranty claims

In the event of a warranty claim, we will either:

• repair,

• replace with a new one or

• refund the purchase price if repair or replacement is not possible.

(8) Note on statutory warranty rights

This warranty does not affect your statutory rights. Regardless of the guarantee, you can continue to exercise your rights under the statutory warranty.

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Storing online payment details

You can save a preferred payment method for the future. In this case, we will store this payment information in accordance with applicable industry standards, if any (e.g. PCI, DSS). You can identify your saved card by its last four digits.

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Discounts & Offers

Discounts and other offers may be available on our products from time to time (“Offers”). Such offers are valid only for the period specified in such offer. Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written consent.
 

Vouchers & gift cards

Please note that there is no right of withdrawal for vouchers that are provided online and can be used directly, as these are digital content. This applies even if an additional option is taken to receive a physical voucher, as the digital content is already available and usable. Vouchers & gift cards may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written consent.

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Permitted Use

(1) Our Services are provided to you for informational purposes and for private, non-commercial use only. When using our Services, you must comply with these Terms and all applicable laws.

(2) Except as expressly permitted by these Terms, you may not: (I) use our Services in any unlawful or fraudulent manner (including violating the rights of third parties) or for any purpose to collect personal information or impersonate other users; (II) modify or use our copyright, trademark or other proprietary rights notices or interfere with security-related features of our Services; (III) use our Services in any way to manipulate or distort any Content or undermine the integrity or accuracy of any Content, or take any action to interfere with, damage or disrupt any portion of our Services; (IV) use our Services to send, receive, upload/post, download any material that does not comply with our content standards; (V) use our Services to transmit or facilitate the transmission of any unsolicited or unauthorized advertising or promotional material; (WE) use our Services to transmit data or upload data to our Services that contains viruses, Trojan horses, worms, time bombs, keystroke logging, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; (VII) Use any robot, spider, other automatic device, or manual process to monitor/copy our or other sites or the content contained on our Services, or use network monitoring software to determine the architecture of our Services or obtain usage data from our Services extract; (VIII engage in behavior that restricts or prevents other users from using our services, or (IX) use our Services for any commercial purpose or in connection with any commercial activity undertaken without our prior written consent. You agree to cooperate fully with us in the investigation of any activity that is alleged or actual to violate these Terms.

Intellectual Property Rights

(1) Our Services and related content (and any derivative works or improvements thereof), including without limitation any text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, Services, URLs, technology, documentation, trademarks, service marks, brand names and trade dress, and interactive features and all intellectual property rights therein are either owned or licensed by us (collectively, “our intellectual property rights”) and none of the language in these Terms granted to you Rights related to our intellectual property rights. Except as expressly set forth herein or as required by law governing use of the Services, you do not acquire any right, title or interest in or to our intellectual property rights. All rights not expressly granted in these Terms are expressly reserved.

(2) If the Products include digital content, such as music or videos, you are granted the rights as set forth with respect to such content on the Site.

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Warranty Committee

The Services, our intellectual property rights and all information, materials and content provided in connection therewith and made available to users free of charge are provided on an "as is" or "as available" basis and without warranties of any kind, express or implied (warranties of suitability for a specific purpose or warranties regarding the security, reliability, timeliness, accuracy and performance of our Services, among others) - except in cases of malicious failure to disclose defects. We do not warrant that the free services will be uninterrupted or error-free or that they will meet your requirements. Access to the Services and the Site may be suspended or restricted for repairs, maintenance, or updates. This does not affect the warranty for products you purchase from us as set out in the “Warranty for Products” section above.

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exemption

You agree to defend, indemnify and hold us harmless from and against any actual or alleged claims, damages, costs, liabilities and expenses (including, without limitation, reasonable attorney's fees) arising out of or relating to your use of the Site and Services in violation of these Terms, including, without limitation, any use that violates the restrictions and requirements set forth in the “Acceptable Use” section, unless such circumstances are not due to your fault.

Limitation of Liability

(1) We are only liable in the event of intent, gross negligence, negligent injury to life, body, health or slightly negligent violation of an essential contractual obligation, and only in the case of paid services or the sale of products. An “essential contractual obligation” means an obligation the performance of which is a prerequisite for the proper implementation of the agreement and on which you can normally rely and reasonably rely. Our liability for a slightly negligent breach of an essential contractual obligation is limited to the amount of normal and foreseeable damage for this type of contract. Our liability under the Product Liability Act or in the event that we have explicitly given a guarantee remains unaffected.

(2) The foregoing applies to our contractual (including liability for wasted expenses) and non-contractual liability (including liability in tort) as well as liability arising from transactions prior to the conclusion of the contract (culpa in contrahendo). They also apply to the benefit of our managing directors, senior employees or other legal representatives, employees and vicarious agents.

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Changes to the Terms and Services

We reserve the right to change these Terms from time to time in our sole discretion to reflect changes in the law or additional features we may introduce or as we otherwise develop our business. You should therefore review these Terms regularly and in any case during the checkout process if you purchase Products. The new terms will apply to any new order you place after the effective date of the new terms. If ongoing services you use are affected by the changes to the Terms, we will take due account of your legitimate interests. We will notify you of any such changes in advance. You will be deemed to have accepted the changes if you do not object to these changes within two months of such notice. We will inform you of this in our communication. If you object to the changes, we will have a special right of termination - without further obligation to you - which will take effect on the date the changes come into force.

We may change the Services, stop providing the Services or one or more features of the Services offered, or limit the Services. We may terminate or suspend access to the Services ourselves, permanently or temporarily, for any reason and without further obligation. We will, where possible under the circumstances, inform you in good time in advance and take appropriate account of your legitimate interests when taking such action.

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Links to third party websites

The Services may contain links that allow you to leave the Site. Unless otherwise stated, the Linked Sites are not under our control and we are not responsible for the contents of any Linked Site, any link contained in a Linked Site, or any changes or updates to such sites. We are not responsible for any transmissions received from any linked website. Links to third party websites are provided for informational purposes only. The fact that we have included links to other websites does not mean that we endorse their owners or their content.

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Applicable Law

(1) These Terms shall be governed by and construed in accordance with the laws of [Federal Republic of Germany] (without regard to its conflict of law provisions).

(2) The European Commission provides a platform for online dispute resolution (OS), available at: https://ec.europa.eu/consumers/odr/. Please note that we are not obliged to resolve disputes with consumers through alternative dispute resolution bodies.

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Miscellaneous

(1) No waiver by either party of any breach or default under these Terms shall constitute a waiver of any preceding or subsequent breach or default.

(2) The headings used in these Terms are for convenience only and are not to be given any legal significance.

(3) Unless expressly stated otherwise, if any part of these Terms is deemed unlawful or unenforceable for any reason, it is agreed that that part of the Terms will be deleted and the remaining Terms will remain unaffected and in full force and effect.

(4) You may not assign your agreement with us under these Terms or assign all or any part of your contractual rights or obligations without our prior written consent.

(5) These Terms constitute the entire agreement and supersede all prior written or oral agreements between you and us relating to the Services and the sale of Products.

(6) The provisions of these Terms which by their nature should survive any such action on our part shall survive, including, without limitation, provisions relating to indemnity, indemnity, disclaimers, limitations of liability and this Miscellaneous section.

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Contact

To contact us, please send an email to:

Name: Carouz LeatherManufacture UG (haftungsbeschränkt)

Address: Meppener Str. 25; 48155 Münster

E-mail: support@carouz.com

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Payment methods

- Credit and debit card
- PayPal
- Offline payments

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Severability clause

If individual provisions of these General Terms and Conditions are invalid or unenforceable or become invalid or unenforceable after the contract has been concluded, the effectiveness of the remaining provisions remains unaffected. The ineffective or unenforceable provision is replaced by the effective provision whose effects come as close as possible to the economic objective that the contracting parties were pursuing with the ineffective or unenforceable provision.

Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, the place of jurisdiction is the registered office of Carouz LeatherManufacture UG (limited liability) in Münster.

Contact information

If you have any questions or are unclear about these General Terms and Conditions, please contact:

Carouz LeatherManufacture UG (haftungsbeschränkt)

info@carouz.com

+49 1556 663774

Meppener Straße 25, 48155 Münster

Status of the terms and conditions

September 2024